Boosted T-Mobile eSIM awareness by 50%, raised eSIM customer adoption by 75%, and attained an 81% satisfaction rate for SIM features on T-Mobile's website.
These numbers were shared by the Lead UX Designer on the project. Since I wasn't a FTE T-Mobile employee, I could not get access to any results or more in depth results myself.
Communication
The Product Manager for this project kept us designers and the developers seperate the entire time. Myself and the Lead UX Designer tried pushing to meet with them and establish a line of communication but the Product Manager ultimately refused. This resulted in some confusion on what was and wasn't possible because of the game of telephone being played through the Product Manager. For one instance, the image of the device on the BYOD results page not being possible was not told to us.
Timeline
This project had a strict timeline that made many avenues impossible to explore and required us to use existing research at the beginning of the project.
Next Steps
Release the new BYOD experience that supports different types of devices like smartphones. It also fixes all of the pain points we discovered at the beginning of the project.