Michael Doss

Michael Doss

Michael Doss

Michael Doss

Michael Doss

Michael Doss

UX Designer

UX Designer

UX Designer

I’m currently at Missouri S&T, working within the Marketing and Communications Department as part of the digital marketing team.


My career spans e-commerce, telecommunications, and higher education, as well as projects for government, religious organizations, and other industries. I specialize in UX design because I’m passionate about crafting beautiful, intuitive user interfaces grounded in strong UX principles and supported by research and testing. Whether you call it UX or product design, it drives me, and I couldn’t imagine doing anything else.


I thrive both independently and in collaborative environments, always focusing on the details that define a great user experience. I stay current with the latest trends and techniques through articles, podcasts, and videos. While I value my ability to work solo, I firmly believe collaboration is key to creating exceptional results.


Through my experience with brands like T-Mobile, WongDoody, Infosys, and Missouri S&T, I’ve honed my ability to lead and support projects from concept to completion, ensuring every detail is thoughtfully executed.


Outside of work, I’m a big fan of animals, video games, music, cars, movies, football, basketball, and comedy. When I’m not playing ball with my dog, you’ll likely find me immersed in one of those hobbies.

I’m currently at Missouri S&T, working within the Marketing and Communications Department as part of the digital marketing team.


My career spans e-commerce, telecommunications, and higher education, as well as projects for government, religious organizations, and other industries. I specialize in UX design because I’m passionate about crafting beautiful, intuitive user interfaces grounded in strong UX principles and supported by research and testing. Whether you call it UX or product design, it drives me, and I couldn’t imagine doing anything else.


I thrive both independently and in collaborative environments, always focusing on the details that define a great user experience. I stay current with the latest trends and techniques through articles, podcasts, and videos. While I value my ability to work solo, I firmly believe collaboration is key to creating exceptional results.


Through my experience with brands like T-Mobile, WongDoody, Infosys, and Missouri S&T, I’ve honed my ability to lead and support projects from concept to completion, ensuring every detail is thoughtfully executed.


Outside of work, I’m a big fan of animals, video games, music, cars, movies, football, basketball, and comedy. When I’m not playing ball with my dog, you’ll likely find me immersed in one of those hobbies.

Experience

Sept 2023 – Present

Sept 2023 – Present

Sept 2023 – Present

Missouri S&T (Missouri University of Science and Technology)

UX Designer - Expert

UX Designer - Expert

UX Designer - Expert

Leading the redesign of multiple university websites, increasing traffic significantly using CMS platforms like WordPress and TerminalFour. Managing several projects concurrently across departments, Helping transition our team from a ticket-driven to a strategic focus on high-impact initiatives. Mentoring a junior designer.

Leading the redesign of multiple university websites, increasing traffic significantly using CMS platforms like WordPress and TerminalFour. Managing several projects concurrently across departments, Helping transition our team from a ticket-driven to a strategic focus on high-impact initiatives. Mentoring a junior designer.

Leading the redesign of multiple university websites, increasing traffic significantly using CMS platforms like WordPress and TerminalFour. Managing several projects concurrently across departments, Helping transition our team from a ticket-driven to a strategic focus on high-impact initiatives. Mentoring a junior designer.

Sept 2021 - May 2023

Sept 2021 - May 2023

Sept 2021 - May 2023

WongDoody, powered by Infosys

Experience Designer

Experience Designer

Experience Designer

Experience Designer

Experience Designer

Experience Designer

While working at WongDoody, a design agency, I predominantly collaborated with T-Mobile, embedded within their Consumer Postpaid team. Boosting T-Mobile's eSIM awareness by 50%, elevating eSIM customer adoption by 75%, and achieving an 81% satisfaction rate for eSIM features on T-Mobile's website through redesign efforts ahead of new iPhone releases were some highlights. I led the transition efforts from using MSISDNs to T-Mobile IDs for user roles, enabling over a million non-phone service customers to access their accounts on the main T-Mobile website.

While working at WongDoody, a design agency, I predominantly collaborated with T-Mobile, embedded within their Consumer Postpaid team. Boosting T-Mobile's eSIM awareness by 50%, elevating eSIM customer adoption by 75%, and achieving an 81% satisfaction rate for eSIM features on T-Mobile's website through redesign efforts ahead of new iPhone releases were some highlights. I led the transition efforts from using MSISDNs to T-Mobile IDs for user roles, enabling over a million non-phone service customers to access their accounts on the main T-Mobile website.

While working at WongDoody, a design agency, I predominantly collaborated with T-Mobile, embedded within their Consumer Postpaid team. Boosting T-Mobile's eSIM awareness by 50%, elevating eSIM customer adoption by 75%, and achieving an 81% satisfaction rate for eSIM features on T-Mobile's website through redesign efforts ahead of new iPhone releases were some highlights. I led the transition efforts from using MSISDNs to T-Mobile IDs for user roles, enabling over a million non-phone service customers to access their accounts on the main T-Mobile website.

While working at WongDoody, a design agency, I predominantly collaborated with T-Mobile, embedded within their Consumer Postpaid team. Boosting T-Mobile's eSIM awareness by 50%, elevating eSIM customer adoption by 75%, and achieving an 81% satisfaction rate for eSIM features on T-Mobile's website through redesign efforts ahead of new iPhone releases were some highlights. I led the transition efforts from using MSISDNs to T-Mobile IDs for user roles, enabling over a million non-phone service customers to access their accounts on the main T-Mobile website.

While working at WongDoody, a design agency, I predominantly collaborated with T-Mobile, embedded within their Consumer Postpaid team. Boosting T-Mobile's eSIM awareness by 50%, elevating eSIM customer adoption by 75%, and achieving an 81% satisfaction rate for eSIM features on T-Mobile's website through redesign efforts ahead of new iPhone releases were some highlights. I led the transition efforts from using MSISDNs to T-Mobile IDs for user roles, enabling over a million non-phone service customers to access their accounts on the main T-Mobile website.

While working at WongDoody, a design agency, I predominantly collaborated with T-Mobile, embedded within their Consumer Postpaid team. Boosting T-Mobile's eSIM awareness by 50%, elevating eSIM customer adoption by 75%, and achieving an 81% satisfaction rate for eSIM features on T-Mobile's website through redesign efforts ahead of new iPhone releases were some highlights. I led the transition efforts from using MSISDNs to T-Mobile IDs for user roles, enabling over a million non-phone service customers to access their accounts on the main T-Mobile website.

Jan 2021 - August 2021

Jan 2021 - August 2021

Jan 2021 - August 2021

Freelancing

UX Designer

While working with a local business, I achieved a 40% increase in customer engagement by creating a Shopify website. From January 2021 to the present, I've remotely developed comprehensive brand guidelines, ensuring visual consistency and enhancing user experience across all digital platforms.

While working with a local business, I achieved a 40% increase in customer engagement by creating a Shopify website. From January 2021 to the present, I've remotely developed comprehensive brand guidelines, ensuring visual consistency and enhancing user experience across all digital platforms.

While working with a local business, I achieved a 40% increase in customer engagement by creating a Shopify website. From January 2021 to the present, I've remotely developed comprehensive brand guidelines, ensuring visual consistency and enhancing user experience across all digital platforms.

Education

2021

2021

2021

2021

2021

2021

Certificate - Special Program For Strategic Insights, Practice, and Impact

Rhode Island School of Design

Rhode Island School of Design

Rhode Island School of Design

Rhode Island School of Design

Rhode Island School of Design

Rhode Island School of Design

2020

2020

2020

2020

2020

2020

Bachelor of Science in Graphic Communications, Emphasis in Web and Interactive Media

Pittsburg State University

Pittsburg State University

Pittsburg State University

Pittsburg State University

Pittsburg State University

Pittsburg State University